Contract Formation and Parties' Liabilities.
This contract is made between OrbExperts OÜ, Lõõtsa 5, 11415 Tallinn, Estonia (hereinafter "OrbExperts"), and you, the individual, partnership or corporation identified on the signed Training Registration Form. The person signing this form – or, if you are a company or partnership, the directors or partners – guarantees performance of the organization's obligations. In particular, any outstanding fees or other debts to OrbExperts (now or in the future) remain the responsibility of the person(s) signing the form, even if the organization later ceases operations. This contract becomes effective when we have received and confirmed your completed Training Registration Form. If no completed form is submitted, mutual agreement to proceed (via email, fax, telephone or other written communication) will constitute acceptance of these terms by both parties. Any terms or conditions you propose (for example on a purchase order or booking form) that conflict with these Terms are hereby excluded unless we expressly agree in writing. No variation of this contract will be effective unless agreed in writing by OrbExperts.
Inquiry and Booking Procedures.
Inquiries may be submitted by phone or email. Any special requests or deviations from our standard terms must be confirmed by OrbExperts in writing at the time of booking. To register for a training, you must submit a duly completed Training Registration Form through our website or by mail. Upon receiving a correctly completed form, we will tentatively reserve a spot pending payment. As required by EU and Estonian consumer law, we will provide you with all mandatory pre-contractual information (including our company details, a clear description of the training, the total price in EUR and any taxes, payment terms, and your right of withdrawal or cancellation) before you confirm the booking. We will send you a confirmation of the contract on a durable medium (such as email) once the contract is concluded, containing all required information.
Booking Fees.
Published fees for scheduled trainings (available on our website or brochures) are current but subject to change; please confirm the latest price at time of booking. All fees are quoted in EUR and exclude any applicable VAT or taxes, which will be added as required by law.
Payment Terms.
You agree to pay the total training fee in full within five (5) business days of our invoice date. Unless otherwise agreed in writing, payment must be made before the training begins. Fees are payable in EUR by bank transfer (details on the invoice). If we do not receive full payment by the start of the training, we reserve the right to treat this as a cancellation by you under our Cancellation Policy (and apply the corresponding fee above). Overdue payments will incur interest and collection costs as permitted by EU law (currently around 8–9% per annum). Proof of payment must be provided if requested.
Standby Bookings.
A "Standby Booking" is a provisional reservation without a fixed training date. Once OrbExperts confirms the training date (based on your request and our availability), we will issue a final invoice and the booking becomes binding under these Terms. All other Terms & Conditions herein apply to standby bookings once the date is confirmed.
Cancellation and Rescheduling Policy.
To cancel or reschedule, you must notify us in writing (e.g. by email or letter) at least 14 calendar days before the originally scheduled training date. Notice received less than 14 days before the training will incur the following penalties (based on the published course fee at the time of cancellation):
- 14 days or fewer before training: 100% of the fee is payable.
- 15–30 days before training: 50% of the fee is payable.
- 31 days or more before training: No penalty (full refund or credit).
These rules apply to all our public and in-house trainings. For rescheduling to another date or course, the same notice periods and fees apply; if the rescheduling request falls within a penalty period, the corresponding fee will be charged.
Note (Consumers): For contracts with consumers in the EU, the statutory 14-day withdrawal right generally applies from the date of agreement. However, if the training service is scheduled to begin within that 14-day period and you have consented to start the service early, your right of withdrawal ends when the service begins. In other words, once we start delivering the training (with your agreement), the standard cancellation period no longer applies.
Refund Policy.
If you have paid in advance and then cancel under the above rules, any refundable amount (the fee paid minus the cancellation penalty) will be refunded to you in EUR using your original payment method. Refunds will be processed promptly and in any event within 14 days of cancellation as required by EU law. For cancellations more than 30 days in advance, we will refund 100% of any payments made. For shorter notice, the refund (if any) equals what you paid minus the penalty. OrbExperts may, in its discretion, waive or reduce penalties and issue a credit or refund in special circumstances. Any statutory refunds for consumers (outside of this policy) will be honored in compliance with applicable law.
Transfer and Delegate Substitution.
You may request to transfer your booking to a future date or a different course, subject to availability. Any such transfer request is subject to the same notice periods and fees as cancellations above. If the request comes during the penalty period, the corresponding fee will apply. You may substitute another qualified delegate in your place up to the training start, provided the substitute meets the course prerequisites and you notify us in writing before the course. No additional fee is charged for substitutions (aside from any price difference between courses, if applicable).
Cancellation or Rescheduling by OrbExperts.
OrbExperts OÜ reserves the right to cancel or postpone any training at its discretion. If we do so, we will notify you promptly and offer an alternative date. You may accept the new date, or alternatively you may request a full refund or a credit for a future training of equal value. Our liability in this case is limited to providing the credit or refund of fees. We will not be responsible for any additional costs you incur (for example, travel or accommodation expenses) due to our cancellation or rescheduling, except as required by law. In all cases, our obligation is limited to repaying fees already paid for the canceled training.
Copyright and Intellectual Property.
All materials provided by OrbExperts (including course materials, slides, code samples, videos, software, and documentation) are protected by copyright and remain our exclusive property. These materials are licensed to you for your personal use during the training only. You may not reproduce, distribute, share, or modify any materials without our prior written consent. The design and content of these materials may not be used beyond the scope of this training.
Training Content, Duration, and Timing.
Course content is based on the outlines provided in our descriptions; this may be updated from time to time. We will confirm the final content and schedule when you book. OrbExperts endeavors to cover all topics listed, but reserves the right to adjust the agenda (for example, to emphasize certain areas in response to delegate needs or requests). The trainer may alter the pace or emphasis as needed, but will aim to meet the agreed objectives. Training duration and hours may vary depending on the number of participants and their skill levels. Typically, sessions run from 10:00 to 17:00 (local time) with a one-hour lunch break and additional short breaks. Any changes to these times will be communicated in advance.
Training Materials.
Standard course materials (handouts, e-books, license keys, etc.) are provided as part of the course. If you request non-standard materials (specialized publications, extra copies, or equipment) that incur additional cost, we will invoice those costs separately after the training, based on actual expenses (procurement, printing, licenses, etc.). We will inform you of such additional charges in advance to the extent possible.
Delegate Conduct.
Attendees must maintain a professional and respectful demeanor. Intoxication, harassment, or any disruptive behavior will not be tolerated. OrbExperts reserves the right to expel from the training any delegate who (a) behaves unacceptably or aggressively, or (b) repeatedly disrupts the class. In such cases, no refund of fees will be given for the excluded delegate. Furthermore, if a delegate's behavior, lack of qualifications, or other issues render continuation of the training impossible or ineffective, we may terminate the course for all participants; again, no refunds will be issued for that portion not delivered. In any such event, OrbExperts shall have no liability for losses or claims arising from the termination.
Delegates are expected to meet the prerequisites for the course. We do not tailor the standard content to any delegate who is under- or over-qualified beyond what was agreed. If participants have significantly different skill levels, any changes to course content must be agreed in advance. Delegates unable to follow the course due to lack of qualification may be asked to leave, with no refund. Any claims related to delegate misconduct or mismatch (such as loss of time or extra support) will be the responsibility of the client.
Non-Solicitation.
Neither party shall, for a period of twelve (12) months following the training, directly or indirectly solicit, hire, or engage any employees or contractors of the other party who were involved in providing the training, without that party's prior written consent. If a party breaches this clause, the breaching party will owe the other party reasonable damages equal to the first 12 months' salary (or fees) of the person hired, to the extent permitted by law. The parties agree that any such contractual penalty will be fair and appropriate under EU law, and not exceed what is allowed by applicable law.
Client Conduct and Liability.
You shall not, without OrbExperts' prior written approval, directly engage or negotiate for separate services with any OrbExperts trainer or staff introduced through this engagement. If you bypass this rule, OrbExperts may claim reasonable damages for any resulting loss, up to the limits allowed by law.
You warrant that you will provide all necessary software licenses for the training. OrbExperts assumes no responsibility for any unlicensed software you use during the training. You agree to indemnify us for any third-party claims arising from your unlicensed software or breach of license terms.
Delegates are responsible for any damage they cause to OrbExperts' property (including training equipment, facilities, or data). OrbExperts may charge you for the cost of repair or replacement if a delegate willfully or negligently damages our property. OrbExperts is not responsible for personal belongings or data of the client or delegates brought to the training. We disclaim any liability for theft or loss of personal items left unattended, except to the extent such loss is caused by our gross negligence. Clients are advised not to leave valuables unattended; any safekeeping offered by staff is at the delegate's risk.
A training session will be deemed accepted as delivered unless you inform the instructor of any issue during the course. If you believe the content deviates materially from what was agreed, please notify the instructor on the spot. We will then attempt to correct the course content if possible. Failure to raise objections at that time will be taken as acceptance of the training as delivered.
Data Protection and Privacy.
OrbExperts OÜ processes your personal data in accordance with the EU General Data Protection Regulation (GDPR) and Estonian and German data protection laws. We collect personal data (such as your name, contact details, and billing information) to fulfill our contractual obligations (Article 6(1)(b) GDPR) and for our legitimate interests in communication and marketing (Article 6(1)(f) GDPR). If you consent to marketing, that processing is based on consent (Article 6(1)(a) GDPR). Your data is stored securely by OrbExperts OÜ (Lõõtsa 5, Tallinn, Estonia). We will share your data only with third parties that are necessary for the training (e.g. webinar platforms, printed materials vendors, travel/hotel providers), and always in compliance with GDPR. If we ever transfer your data outside the EU/EEA, we will ensure appropriate safeguards (such as EU Standard Contractual Clauses) or rely on your explicit consent.
In accordance with GDPR, we will provide you with clear information on who we are and why we process your data, as well as who will receive it and how long we will keep it. You have the right to access your personal data, correct or delete it, restrict processing, and receive a copy in a portable format. You may withdraw your consent to any processing (e.g. marketing emails) at any time by contacting us (for example at info@orb-experts.com). Withdrawing consent does not affect the lawfulness of prior processing. To exercise any of these rights or for more information, please contact OrbExperts. You also have the right to lodge a complaint with a data protection authority (for example, the Estonian Data Protection Inspectorate or the German Federal Data Protection Authority) if you believe your data protection rights have been violated.
Disclaimer of Liability.
To the extent permitted by applicable law, OrbExperts OÜ provides the training and materials "as is" and disclaims any warranties of fitness for a particular purpose. We do not guarantee that the training will achieve any specific results or that the materials are free of errors. You use all materials and advice at your own risk. OrbExperts will not be liable for any indirect, incidental, consequential or special damages (including lost profits, loss of data, business interruption or third-party claims) arising out of or related to the training, even if we were advised of the possibility of such damages. Our total aggregate liability for any claim arising under these Terms is limited to the total fees you paid for the relevant training.
Notwithstanding the above, nothing in these Terms limits our liability for personal injury or death caused by our negligence, or for fraud or any other liability that cannot be excluded under EU or local law. In particular, liability for gross negligence, willful misconduct or material breach cannot be excluded.
By signing the registration form, you agree to all of these terms, which constitute the entire agreement between you and OrbExperts OÜ.
Applicable Law and Jurisdiction.
This Agreement is governed by the laws of Estonia and by EU law, excluding any conflict-of-law provisions. Any disputes arising from or relating to this Agreement shall be brought before the courts of Tallinn, Estonia, unless mandatory law of your country of residence (for consumer contracts) requires otherwise. If you are a consumer in another EU country (e.g. Germany), you may also bring disputes in your local courts or use the EU Online Dispute Resolution platform. These terms do not deprive you of any mandatory rights granted by your local consumer protection laws.