IT Support Technician

As an IT Support Technician, you will be the go-to person for all IT-related issues within our organization. Your responsibilities will include troubleshooting hardware and software problems, maintaining our IT infrastructure, and providing timely technical support to both staff and clients. This role requires a problem-solver with excellent technical skills and a passion for IT. Your contribution will be essential to the seamless execution of our online and in-house training programs, as well as the overall functioning of our company.

Key Responsibilities:

• Provide technical support and resolve IT issues related to computers, software, and hardware.
• Set up and configure new IT equipment, including computers and peripheral devices.
• Maintain and update IT inventory and documentation.
• Assist in managing and maintaining our network and server infrastructure.
• Collaborate with external vendors for IT procurement and troubleshooting complex issues.
• Conduct regular system backups and ensure the security of IT systems.
• Train and guide staff on new IT systems and policies.

Requirements:

• Degree or certification in Information Technology, Computer Science, or a related field.
• At least 2 years of experience in IT support or a related role.
• Strong knowledge of computer systems, networks, and commonly used software.
• Excellent problem-solving and troubleshooting skills.
• Good communication and interpersonal abilities.
• Ability to work independently and manage multiple tasks.
• Familiarity with IT security protocols and data privacy regulations.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and supportive environment.
• Access to the latest technology and tools in the industry.
• Professional development and training opportunities.
• Flexible working hours and potential for remote work arrangements.
• Being part of a company that values technology and innovation.