Insurance

A practical business course for insurance professionals who want to use generative AI to improve underwriting, claims, and customer service. The agenda focuses on realistic use cases, decision support, workflow redesign, and safe adoption rather than on technical development. It helps participants identify where generative AI creates value, where human judgment must remain central, and how to implement it responsibly in daily operations.

A practical course for professionals and executives in the insurance industry who need a structured and actionable understanding of the Digital Operational Resilience Act and its implications for insurers and insurance groups. The agenda follows the core DORA pillars, including ICT risk management, incident handling and reporting, digital operational resilience testing, ICT third party risk, and the EU oversight framework for critical ICT third party providers, while framing them in an insurance specific context. DORA applies across the financial sector, including insurance undertakings, and EIOPA provides sector specific supervisory framing for implementation.

A practical business focused course for insurance professionals who want to turn operational and portfolio data into useful analysis and decision ready dashboards with Power BI. The agenda combines core analytics thinking with Power BI skills that are directly relevant to claims, lapse, retention, loss ratios, fraud indicators, and customer reporting. The course emphasizes clear metrics, trustworthy data, and visuals that support action rather than just reporting.

A practical course for insurance professionals who want to use SQL more confidently for analysis, reporting, and operational decision support. The agenda is designed for operations, BI, actuarial support, claims analytics, and reporting teams working with policy, claims, broker, and customer data. It focuses on clear, business relevant query patterns that improve data access, quality checks, and insight generation without making the course unnecessarily technical.

A practical course for professionals in the insurance industry who work with sensitive policyholder data, third party providers, and operationally critical processes. The agenda connects information security, data protection, and operational resilience in a way that is relevant for day to day insurance operations rather than only for specialist security teams. The focus is on practical responsibilities, good decisions, and stronger risk awareness across business functions.

A practical course for insurance professionals who want to model, analyze, and improve business processes in claims and policy administration. The agenda is tailored to operations and transformation teams and uses insurance relevant examples such as claims journeys, policy servicing, underwriting handoffs, and compliance checkpoints. The focus is on clear process mapping, practical BPMN style thinking, and improvement patterns that support efficiency, control, and customer experience.

Unlock the potential of Robotic Process Automation (RPA) in this comprehensive training. Learn the fundamentals of RPA, get hands-on experience with the leading tools, and be equipped to implement effective automation strategies in your organization.

Learn the power of Robotic Process Automation (RPA) with NICE, a transformative solution to automate tedious desktop tasks. In this training, participants will delve into the world of RPA, understand its benefits, and get hands-on experience with NICE Robotic Automation.