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Dive into ServiceNow Administration and master the essentials of digital workflow implementation in enterprise environments. Targeted at system administrators with a grasp of ITIL principles, this course covers basic configurations, customizations, and administrative functions in ServiceNow.
Embark on an educational journey to master ServiceNow Administration. Aimed at system administrators, this course provides a thorough foundation in implementing and managing digital workflows through the ServiceNow platform. You'll experience a blend of interactive lectures, hands-on exercises, and real-world examples.
What You Will Achieve:
• Master essential configurations and customizations in ServiceNow
• Implement update sets for migrating customizations across instances
• Conduct a range of administrative activities within ServiceNow
• Gain expertise in user administration, system configurations, and more
The audience should primarily be System Administrators who have a basic understanding of ITIL principles.
*We customize the course outline and content to your specific needs and relevant use cases.
Module 1: Introduction and Overview of ServiceNow
• Understanding ServiceNow's SaaS Approach
• ServiceNow Stack Essentials
Module 2: Development Environment Preparation
• Setting up the MID Server for ServiceNow
Module 3: Lists, Forms, and User Interface
• Utilizing Filters and Search Options
• Customizing Lists and Forms
Module 4: Customization Techniques
• Exploring UI Policies, Actions, and Business Rules
• Delving into Tables, Fields, and Flowcharts
Module 5: User and Access Management
• User, Group, and Role Creation
• LDAP and SSO Configurations
• Impersonating Users for Troubleshooting
Module 6: Configuration Masterclass
• Scripting Techniques in ServiceNow
• Event and Email Notification Management
• Access Control with ACLs
Module 7: Service Level Agreements and Workflows
• Crafting Service Level Agreements (SLAs)
• Designing and Implementing Workflows
Module 8: Administrative Best Practices
• Dashboard Design and Reporting
• Catalog Management
• Effective Troubleshooting Approaches
Module 9: Course Summary and Takeaways
• Recap of Key Concepts
• Next Steps for Mastery
Hands-on learning with expert instructors at your location for organizations.
Master new skills guided by experienced instructors from anywhere.
