info@orb-experts.com
Dive into ServiceNow Administration and master the essentials of digital workflow implementation in enterprise environments. Targeted at system administrators with a grasp of ITIL principles, this course covers basic configurations, customizations, and administrative functions in ServiceNow.
Embark on an educational journey to master ServiceNow Administration. Aimed at system administrators, this course provides a thorough foundation in implementing and managing digital workflows through the ServiceNow platform. You'll experience a blend of interactive lectures, hands-on exercises, and real-world examples.
What You Will Achieve:
• Master essential configurations and customizations in ServiceNow
• Implement update sets for migrating customizations across instances
• Conduct a range of administrative activities within ServiceNow
• Gain expertise in user administration, system configurations, and more
The audience should primarily be System Administrators who have a basic understanding of ITIL principles.
*We know each team has their own needs and specifications. That is why we can modify the training outline per need.
Module 1: Introduction and Overview of ServiceNow
Module 2: Development Environment Preparation
Module 3: Lists, Forms, and User Interface
Module 4: Customization Techniques
Module 5: User and Access Management
Module 6: Configuration Masterclass
Module 7: Service Level Agreements and Workflows
Module 8: Administrative Best Practices
Module 9: Course Summary and Takeaways
Hands-on learning with expert instructors at your location for organizations.
Master new skills guided by experienced instructors from anywhere.
