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A practical course for staff, teams and managers who wish to communicate more effectively in international, diverse or multi-site working environments. The focus is on cultural self-awareness, communication styles, expectations, misunderstandings, cross-border collaboration and dealing respectfully with diversity.
You will learn to be more aware of cultural influences and different communication patterns, without falling back on stereotypes. You will reflect on your own expectations and practise methods for clear, respectful and context-aware communication. By the end of the course, you will be able to assess intercultural situations with greater confidence and work together more constructively.
• To analyse and categorise cultural differences and similarities
• To recognise one’s own cultural influences and communication patterns
• To reduce misunderstandings in international teams
• To promote respectful and clear communication across cultural boundaries
• Openness to new perspectives and self-reflection
• An interest in international or diverse collaboration
• No prior specialist knowledge required
*We customize the course outline and content to your specific needs and relevant use cases.
Module 1: Understanding Culture and Communication
• Classifying culture as a dynamic system of orientation
• Distinguishing between visible and invisible aspects of cultural influence
• Reflecting on stereotypes, preconceptions and generalisations
• Recognising one’s own cultural lens
Module 2: Communication Styles and Expectations
• Comparing direct and indirect communication
• Reflecting on how to deal with hierarchy, feedback, time and decision-making
• Recognise differences in politeness, commitment and conflict behaviour
• Make expectations explicit and clarify them
Module 3: Recognising and Addressing Misunderstandings
• Analyse typical intercultural misunderstandings
• Use clarifying questions, paraphrasing and metacommunication
• Address uncertainty and confusion constructively
• Develop shared meanings and ways of working
Module 4: Collaboration in international teams
• Fostering trust and psychological safety across distances
• Making meetings, coordination and decision-making processes more inclusive
• Taking language barriers and differing levels of communication into account
• Developing shared team rules
Module 5: Applying the learning to everyday working life
• Working through your own intercultural case studies
• Identifying personal areas for development and options for action
• Formulating communication agreements for specific team situations
• Establishing sustainable reflection and feedback routines
Hands-on learning with expert instructors at your location for organizations.
Master new skills guided by experienced instructors from anywhere.
