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Equip yourself with vital skills for influencing and managing conflict. This interactive training focuses on understanding and managing behavior, mastering various communication methods, and building strong interpersonal relationships. Gain insight into emotional intelligence, delegation, stakeholder management, and navigating change, ensuring effective communication and reduced conflict with colleagues, bosses, and stakeholders.
Enhance Interpersonal Skills and Master Conflict Avoidance in the Workplace. This training provides attendees with the tools to:
• Understand Self and Others: Delve deep into personal behavior and understand its impact on relationships.
• Master Communication: Leverage the strengths and understand the weaknesses of various communication channels for optimal results.
• Harness Emotional Intelligence: Learn the five stages of Goleman’s EQ model and its significance in influencing behaviors.
• Optimize Delegation: Understand the art and stages of effective delegation.
• Achieve True Rapport: Understand the dynamics of transactional analysis for better rapport and communication.
• Effectively Manage Stakeholders: Attain techniques for internal and external stakeholder satisfaction and analysis.
• Navigate Change Smoothly: Learn about key change principles and emotional reactions, including managing resistance.
• Resolve Conflicts: Grasp the underlying causes of conflicts and techniques for effective resolution.
Familiarity with corporate organizational structures and dynamics
*We know each team has their own needs and specifications. That is why we can modify the training outline per need.
1. Understanding Ourselves and Others
2. Communication
3. Emotional Intelligence
4. Delegation
5. Transactional Analysis
6. Stakeholder Management
7. Dealing with Change
8. Handling Conflict
9. Bridging the Gap
Hands-on learning with expert instructors at your location for organizations.
Master new skills guided by experienced instructors from anywhere.
