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Equip yourself with skills to confidently handle and manage conflicts. This training dives deep into understanding behaviors, enhancing emotional intelligence, and mastering assertive communication. Through interactive discussions, case studies, and practical simulations, learn to recognize, engage, and defuse conflicts in a professional setting.
Conflicts are an inevitable part of professional life. The way we handle them makes all the difference. This training aims to empower staff at various levels to:
• Comprehend Conflict Dynamics: Gain insights into the root causes of conflicts and their impact.
• Sharpen Emotional Intelligence: Delve into the nuances of Goleman’s Emotional Intelligence model and harness the power of EQ.
• Optimize Communication: Understand the facets of effective communication in conflict situations and enhance rapport-building skills.
• Elevate Assertiveness: Distinguish between aggressive, assertive, and submissive behaviors and appreciate the value of assertiveness.
• Master Conflict Management: Familiarize with Kilmann’s conflict-handling modes and learn to bridge gaps in disagreements.
Willingness to engage in self-reflection and participate in interactive exercises.
*We know each team has their own needs and specifications. That is why we can modify the training outline per need.
1. Self and Others: A Deep Dive
2. Emotional Intelligence Explored
3. Transactional Analysis
4. Stakeholder Management Mastery
5. Assertiveness Training
6. Delving into Confrontation
7. Comprehensive Conflict Handling
Hands-on learning with expert instructors at your location for organizations.
Master new skills guided by experienced instructors from anywhere.
