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A practical course for staff, teams and managers who wish to better understand, regulate and make constructive use of emotions in a work context. The focus is on emotional self-awareness, self-regulation, empathy, communication and dealing professionally with conflicts, pressure and emotionally challenging situations.
You will learn to recognise your own emotions and those of others in greater depth and to respond to them appropriately. You will develop strategies for regulating your emotions, strengthen your empathy and improve your communication in challenging situations. By the end of the course, you will be able to act with greater emotional clarity, in a more engaging manner and more professionally.
• Recognising, identifying and managing one’s own emotions
• Strengthening empathy and the ability to see things from another’s perspective when working with others
• Conducting emotionally challenging conversations constructively
• Dealing with conflicts, pressure and uncertainty more professionally
• An openness to self-reflection and practical exercises
• A willingness to discuss typical work situations
• No prior specialist knowledge required
*We customize the course outline and content to your specific needs and relevant use cases.
Module 1: The basics of emotional intelligence
• Understanding emotions as a source of information in everyday working life
• Clarifying the difference between feelings, judgements and behaviour
• Positioning emotional intelligence as part of professional collaboration
• Recognising typical emotional triggers in the workplace
Module 2: Emotional Self-Awareness
• Perceiving and naming one’s own feelings in a nuanced way
• Recognising physical signals and mental patterns
• Analysing emotional triggers and chains of reaction
• Applying reflection techniques to achieve greater inner clarity
Module 3: Self-regulation and inner stability
• Using strategies to regulate anger, anxiety, frustration and feeling overwhelmed
• Increasing the time between impulse and reaction
• Acting more calmly and clearly in high-pressure situations
• Communicating one’s own boundaries and needs professionally
Module 4: Empathy and social perception
• Consciously adopting different perspectives
• Respectfully recognising others’ emotional cues
• Practising active listening and empathetic questioning
• Clarifying the difference between compassion, agreement and taking responsibility
Module 5: Emotional communication and conflicts
• Conducting difficult conversations clearly and respectfully
• Using de-escalating language and ‘I’ messages
• Alleviating the emotional strain of conflicts and addressing them objectively
• Providing constructive feedback in emotionally charged situations
Module 6: Applying the learning to everyday working life
• Reflecting on personal emotional patterns
• Developing specific strategies for recurring work situations
• Establishing team guidelines for emotionally safe communication
• Drawing up an individual development plan for emotional competence
Hands-on learning with expert instructors at your location for organizations.
Master new skills guided by experienced instructors from anywhere.
