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A practical course for staff, project leaders, managers and team leaders who wish to facilitate meetings, workshops and working groups effectively. The focus is on clarifying objectives, structure, participation, visualisation, decision-making and confidently managing group dynamics in face-to-face, online and hybrid formats.
You will learn how to prepare for facilitation sessions in a targeted manner, guide groups through work processes and make results visible. You will practise methods for engaging participants, structuring sessions, brainstorming, prioritising and decision-making. By the end of the course, you will be able to design both face-to-face and digital formats more effectively and guide groups productively towards results.
• Plan and structure facilitation sessions in a targeted manner
• Engage groups and encourage participation
• Use both traditional and digital facilitation methods appropriately for the situation
• Record outcomes, facilitate decision-making and clarify next steps
• Willingness to take part in practical exercises
• Examples of meetings, workshops or consultations from your own day-to-day work
• No prior specialist knowledge required
*We customize the course outline and content to your specific needs and relevant use cases.
Module 1: The role and approach of a facilitator
• Clarify the tasks, responsibilities and boundaries of the facilitator’s role
• Understand neutrality, process management and a focus on outcomes
• Analyse objectives, participants and the context
• Identify the factors that contribute to successful meetings and workshops
Module 2: Preparation and session design
• Clearly formulate facilitation objectives and the agenda
• Develop a timetable, select methods and plan the flow of the session
• Tailor formats for face-to-face, online and hybrid sessions
• Make roles, rules and expectations transparent
Module 3: Methods for Participation and Structure
• Using check-ins, icebreakers and participatory formats
• Facilitating brainstorming, clustering and prioritisation
• Using visualisation with flipcharts, whiteboards or digital tools
• Appropriately engaging quiet, dominant or sceptical participants
Module 4: Decision-making and challenging group situations
• Preparing decision-making processes methodically
• Distinguishing between consensus, consent, voting and prioritisation
• Managing conflicts, digressions and deadlocks during the process
• Maintaining the group’s energy, focus and ability to work
Module 5: Consolidating results and transfer
• Clearly documenting results and setting out responsibilities
• Ensuring follow-up and implementation are properly organised
• Practising and reflecting on one’s own facilitation situations
• Developing a personal facilitation guide
Hands-on learning with expert instructors at your location for organizations.
Master new skills guided by experienced instructors from anywhere.
