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A beginner friendly course on understanding users, reframing problems, and creating practical solutions. Participants learn a clear, repeatable design process and lightweight tools they can apply in any organization.
You will practice the core stages of design thinking from empathy to testing. You will capture insights, frame opportunity statements, generate ideas, make quick prototypes, and plan simple validations. You will also learn how to engage stakeholders and communicate decisions clearly.
After this training you will be confident in:
• Explaining the design thinking mindset and process
• Planning and conducting basic user research and synthesis
• Framing problem and opportunity statements that guide ideation
• Creating low fidelity prototypes and planning simple tests
• Communicating insights, decisions, and next steps to stakeholders
• Curiosity about users and their needs
• Access to a non sensitive scenario or service you can reference
• Optional but helpful: any existing customer feedback or support notes
*We know each team has their own needs and specifications. That is why we can modify the training outline per need.
Module 1: Design thinking essentials
• Principles and stages of the process
• Divergent and convergent thinking and when to use each
• Team roles and collaboration habits
Module 2: Empathy and research basics
• Planning quick, ethical user research
• Interview prompts, observation tips, and desk research
• Turning notes into insights and user needs
Module 3: Synthesis and opportunity framing
• Affinity grouping to find patterns
• Personas and journey snapshots for shared understanding
• Writing clear problem and opportunity statements
Module 4: Ideation techniques for beginners
• Generating many ideas without judgment
• Simple selection methods based on value and effort
• Drafting first concepts that connect to user needs
Module 5: Prototyping with minimal effort
• Choosing the right fidelity for the question you need to answer
• Sketches, click throughs, and storyboard style flows
• Preparing materials and a quick review checklist
Module 6: Planning and running tests
• What to test, with whom, and how to ask better questions
• Capturing observations, quotes, and signals
• Interpreting results and deciding what to change
Module 7: Storytelling and stakeholder alignment
• Structuring a simple narrative from insight to concept
• Visuals that clarify decisions and trade offs
• Handling feedback and building consensus
Module 8: From concept to next steps
• Prioritizing features and assumptions to validate next
• Lightweight roadmap and responsibilities
• Measuring progress with a few meaningful indicators
Hands-on learning with expert instructors at your location for organizations.
Master new skills guided by experienced instructors from anywhere.
